Support

01Contact the Favy team

Email favy@mehrbytes.com for help with Favy. We support questions about dishes and ratings, photos, maps, lists, shared collections, friends and the feed, Food Passport, widgets, profiles, accounts, and purchases. We will do our best to reply as soon as possible.

02What to include

A few details help us understand the issue:

• A short description of what happened and what you expected.
• Your device model, operating system, and Favy app version.
• The affected feature and steps to reproduce the problem.
• A screenshot if useful, with private information hidden.
• For purchase issues, the store and product name; include a transaction reference only if needed.

03Account and sign-in help

Tell us whether you use email, Apple, or Google sign-in and the account email if relevant. Never send a password, verification code, recovery code, or full payment details. We may ask for limited verification before making account-related changes.

04Purchases and subscriptions

Use the same Apple or Google account that made the purchase and try the app’s restore-purchases option if paid access is missing. Manage or cancel subscriptions in the relevant store settings. Deleting Favy or your Favy account does not automatically cancel billing. Store refunds can be requested through Apple or Google; your statutory rights remain unaffected.

05Maps, photos, contacts, and notifications

Check your internet connection and the relevant permission in your device settings if a map, upload, friends lookup, or notification is not working. You can decline optional permissions; some associated features will then be limited. Tell us which permission or feature is affected rather than sending your address book or an entire photo library.

06Lists, Food Passport, and widgets

For missing or unexpected list content, tell us whether the list is personal or shared. For Passport questions, include the affected country and dish if possible. For widgets, include your device, widget type, and what is missing or outdated. Avoid deleting entries as a troubleshooting step unless you intend to remove them.

07Report content or rights infringements

To report a review, photo, profile, or list, email favy@mehrbytes.com with the exact link or enough details to identify it, an explanation of the issue, relevant evidence, and your contact details. For a copyright or image-rights complaint, explain which rights you hold and which material is affected. Please state that your report is accurate and complete to the best of your knowledge.

If your content or account was restricted and you believe this was a mistake, reply to the notice or contact support with the reference and your explanation. We will review your request.

08Delete your account or request your data

You can request account deletion in the app settings or email favy@mehrbytes.com from your account address, including if you cannot sign in. You can also contact us for access, correction, export, or other data protection requests. We may verify your identity proportionately. Legal retention and backup limitations are explained in the Privacy Policy.

09Marketing permissions

To withdraw an identifiable marketing consent or stop future promotional use of your public content, email favy@mehrbytes.com and identify the content or campaign. You do not need to give a reason. Please do not send unnecessary personal documents.

10About the operator

Favy is operated by mehrbytes GbR, Mika Jens Ramsl und Mats Ramsl in Germany. For business and provider inquiries, contact contact@mehrbytes.com.